Support

Need help with the FirstOne Fitness mobile app or website? Email contact@nymrel.com.

On the website

Your plan, progress, journal and results are saved in this browser only. Clearing site data, switching browsers or using another device will not bring those records with you. Try reloading first; avoid clearing site data when recovering your progress.

Before you email

If the mobile app is not behaving as expected, fully close and reopen it first. Starter progress, generated-plan answers, completed-session IDs, and journal entries are stored only on your device, so reinstalling the app can remove that local information.

Include your iPhone model, iOS version, app version, what you expected to happen, and the steps that produced the issue. Do not send medical records, payment information, passwords, or other sensitive data.

Privacy and terms

Read the privacy policy and terms.

Health and safety

FirstOne Fitness provides general wellness and exercise-planning information. It does not diagnose, treat, monitor, or replace care from a qualified professional. For urgent or emergency concerns, use the appropriate local emergency service rather than this support channel.